Age UK Wirral – Admiral Nurse Clinic terms and conditions of use
These terms and conditions govern the use of Admiral Nurse Clinics. By contacting the service via Age UK Wirral, you are confirming that you have read and understand their content.
These terms and conditions were last updated on 23.07. 2021.
Background
An Admiral Nurse Clinic (“Clinic”) means the nurse led service which can be accessed by appointment via Age UK Wirral you will be provided with a date and time and the Admrial Nurses will contact you directly at the agreed time.
In these terms and conditions, “us/we/our/Dementia Resource Community” refers to Dementia Resource Community Ltd company number 12765665. Our registered office is at The Chapel House, Chapel House Lane, Puddington, Cheshire CH64 5SW.
Every contact made with the Clinic will be dealt with by a nurse contracted directly by Dementia Resource Community Ltd who has specialist knowledge and experience in dementia (“Admiral Nurse”).
Every Admiral Nurse is registered with, and adheres to the rules of, the Nursing and Midwifery Council and attends regular practice and professional development sessions to ensure that they are up-to-date with the latest practices in dementia care.
The Clinic is not an emergency service and its normal hours of operation are Monday to Friday 9 am to 5 pm, except bank holidays.
Further information about the Clinic can be found here.
The Clinic
We provide advice and support to family carers (including close friends) of people with dementia or suspected dementia where the carer is registered with a participating GP practice. A participating GP practice is any practice identified as working with Dementia UK for the delivery of Clinics (1) on our website; (2) in Schedule A at the bottom of these terms and conditions; or (3) in Dementia UK branded promotional material distributed by Dementia UK or a GP practice.
We do not provide advice and support to:
anyone who is not within the Service catchment area namely Wirral.
organisations, businesses or to those attempting to use the Clinic for commercial purposes; and
anyone calling from outside the United Kingdom.
We will be able to provide advice and support regarding:
coping with a diagnosis of dementia;
what a diagnosis of dementia means and the effects this can have on the diagnosed person, their family, friends and wider community;
organisations available in your local area who are able to provide advice, guidance and care in respect of dementia;
promotion of well-being and information regarding the prevention of ill health in the person diagnosed with dementia and their family;
managing and coping with changes in behaviour and social functioning of a person diagnosed with dementia;
looking after someone with dementia, including advice and guidance on the types and availability of care and support; and
social and dementia care facilities and services, their function and uses.
We do not provide any other advice, guidance or services through the Clinic other than that set out in clause 2.3 above.
We are not able to provide recommendations or opinions about particular care facilities or third party services.
We are not responsible for information or advice provided by any third parties, including third party websites and accept no liability for such information or advice.
For more information on care providers, care homes and social facilities, please see the Care Quality Commission’s website (www.cqc.org.uk). We accept no liability for any acts or omissions of any care home, facility or service which we provide you information about.
Changes to the Clinic or these terms and conditions
We may vary these terms and conditions from time to time.
We may also make changes to the advice and guidance we provide from time to time, including but not limited to changing the types and categories of advice and guidance and the hours of operation.
Any changes we make in accordance with this clause will be published on this page.
Non-reliance and limitation of liability
Information provided though the Clinic:
is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking or refraining from any action on the basis of contact with the Clinic. We make no representations, warranties or guarantees, whether express or implied, that the information is accurate, complete or up to date; and is not a substitute for professional care or medical treatment from the NHS or other providers. Admiral Nurses working on the Clinic will not have access to medical records of you or anyone you are concerned for and will not be able to give opinions about the delivery of treatment or care relating to you or any other individual.
We accept no responsibility for damage or loss suffered as a result of contact with the Clinic except where the law states otherwise such as death and personal injury as a result of our own negligence or fraudulent misrepresentation.
Medical disclaimer
Any medical information referred to through contact with the Clinic is given as information only and is not intended:
as medical diagnosis or treatment;
to replace consultation with a qualified medical practitioner;
advice or support in prescribing or recommending any medication; or
to advocate or recommend the purchase of any product or to endorse or guarantee the credentials or appropriateness of any health care provider.
We strongly recommend that you consult a healthcare professional for specific advice about your circumstances or the circumstances of another person you are concerned about.
Confidentiality and personal information
All information you provide to us will be held in the strictest confidence and not disclosed to any third party unless required by law or there is a risk of serious harm to you and others or any other specific circumstances referred to in our confidentiality statement.
All telephone calls made to the Clinic may be recorded in order that we can monitor and ensure the quality of our service. If you do not wish for your call to be recorded, you can tell the Admiral Nurse at the start of the call.
If you contact the Clinic and share personal data or confidential information relating to another person, you expressly confirm and represent to us that you have the authority and/or consent to share any information which you provide to us. You are solely responsible for ensuring that you are authorised to discuss and share such matters and we accept no liability where you provide us with information which you did not have authority or consent to provide.
We will only use your personal information as set out in our privacy policy.
Fees and charge
We do not charge you to use the Clinic.
The Clinic telephone number is a UK local call charge number however you may need to check with your telephone network provider for the exact charge for calls. You are solely responsible for any fees or charges incurred by your telephone network provider and should check with your provider if you have any concerns before you contact the Clinic.
Complaints
If you have any questions, comments or complaints about the Clinic, please do not hesitate to contact us and we will try to resolve any issues. You can contact us by telephoning 0151 3532043 or by writing to us at the registered address or completing our online feedback form https://dementiaresourcecommunity.co.uk/feedback-form/ . If the complaint is about a nurse’s compliance with the Nursing and Midwifery Council (NMC) Code of Professional Conduct and/or fitness to practice, this will be referred to the NMC. Individuals wishing to complain about a nurses’ professional conduct can also contact the NMC directly.
Other important terms
Any use by you of the Admiral Nurse Dementia Clinic creates a direct relationship between you and us on the terms set out in these terms and conditions. No other person shall have any rights to enforce any of these terms against us.
These terms and conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formation, shall be governed by, the law of England and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation